Analysis and forecast (2009-2013) for Remote Assistance / Support software tools industry
Posted Nov 23 2012 7:36am
Experts opine that at a compound annual growth rate of 22.6%, the global market for Remote Assistance / Support software tools will reach $473 million by 2013. The Remote Assistance / Support software tools segment is an emerging market with a steady growth rate. The overall global sale of Remote Assistance / Support software tools was $171 million, which is expected to grow to $473 million by 2013.
The following are some fundamental findings of the study:
External support is the biggest market in the remote support tools category. The biggest segment of users comprises of businesses using Remote Assistance / Support software tools to support their own products. However, more companies are using Remote Assistance / Support tools to support internal employees. This segment is growing at a compound annual growth rate of 40.6%, which makes it a fast growing segment.
Experts believe that the economic slowdown will work positively for the growth of Remote Assistance / Support software tools industry, as the deployment of this technology will help businesses to cut costs related to providing support services. Other factors that will fuel this growth are skills shortage, remote employees, and increase in customer support markets. Skills shortage over the coming years and remote employees will be the main growth driver for the use of this technology in enterprise help desks, while the increase in the customer support market will be the key growth driver in the service provider market. Companies using Remote computer tools will also fuel the growth of this technology in the coming years.
RHUB Remote Assistance / Support appliances such as the TS-300 and TS-700 are ideal to provide secure attended and unattended Remote Assistance / Support. The appliances system are embedded with key functions such as file transfers, chat, remote control, multi-attendee sessions, remote reboot to standard Windows, or safe mode and multi-tier collaborative support. These Remote Assistance / Support appliances also include free audio conferencing services.