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Patient Satisfaction - Articles

GetWellNetwork - Enhancing caregiver satisfaction - Monitor patient satisfaction - patient centered care by Dr. Aniruddha M. Medical Doctor Posted Tue 18 Nov 2008 12:16am GetWellNetwork - Enhancing caregiver satisfaction - Monitor patient satisfaction - patient centered care: "It’s time for a new approach to interactive patient care. Today's health care organizations are driven by two powerful dynamics: Quality Improvement and Service Excellence. These dynamics arguably sit at the forefront of every hospital's ... Read on »
Should Patient Satisfaction Scores Be Adjusted for Where Patients Shop? by Dr. Robert W. Medical Doctor Posted Thu 30 Oct 2008 12:02pm Last week, Medicare added patient satisfaction data to its hospital reporting website. This is progress, but it raises an interesting question: should patient satisfaction scores be case-mix adjusted? The motivation to include patient satisfaction data comes from the Institute of Medicine’s inclusion of “patient-centeredness” as one key co ... Read on »
Does computer use in patient-physician encounters influence patient satisfaction? -- Lelievre and Schultz 56 (1): e6 -- Canadian by Dr. Aniruddha M. Medical Doctor Posted Wed 03 Feb 2010 9:40pm Does computer use in patient-physician encounters influence patient satisfaction? -- Lelievre and Schultz 56 (1): e6 -- Canadian Family Physician: "It was hoped that the introduction of computers and electronic health records into medical practice would revolutionize medicine, improving quality of care and patient satisfaction. Electronic health ... Read on »
Hospital Rankings: Personal Health Management, Patient Satisfaction & Social Media Engagement by Christina Thielst Patient ExpertHealth Maven Posted Mon 15 Jul 2013 12:00am US News and World Report  has produced a popular annual hospital ranking for 23 years, but it doesn't include patient engagement or satisfaction.  A new ranking system leverages publically available information to addresses this gap and focus on the patient perspective. Currently, the  Axial Exchange  rankings a ... Read on »
Increased Nurse Staffing Leads to Greater Patient Satisfaction by Barbara Ficarra Registered NurseHealth Maven Posted Thu 05 Mar 2009 6:49am Increased Nurse Staffing Leads to Greater Patient Satisfaction By Debra Wood, RN, contributor AMN Healthcare [Barbara Ficarra is quoted as an expert in this article about nurse staffing.] American patients generally express satisfaction with their hospital stays, and those treated in facilities with a high ratio of nurses to patient day ... Read on »
How patient satisfaction surveys are really helping in the hospital by David W. Patient Expert Posted Thu 10 Mar 2011 6:38pm Physicians are understandably skeptical about the validity and usefulness of patient satisfaction and experience ratings. Yet after reading Moving the needle on satisfaction scores in Today’s Hospitalist, I’m encouraged to see how at least some provider organizations are using the data effectively for quality improvement. The article discus ... Read on »
Exactly how useful is patient satisfaction data, anyway? by Tony - Hospital Impact Healthy Living Professional Posted Mon 09 Nov 2009 10:00pm by Anthony Cirillo FierceHealthcare recently reported on the latest report that identifies the best-performing hospitals that offer the highest quality of care. The research firm that came up with the list says it's the "first comprehensive index to compare the value of care that hospitals provide." They measure quality, including CMS's Cor ... Read on »
The Ugly Truth About Patient Satisfaction by JaanS Medical Doctor Posted Tue 10 Jul 2012 7:49pm Years ago, the Disease Management Care Blog crossed swords with a clinic administrator who was unsatisfied with its Department's patient satisfaction metrics. The DMCB argued sometimes having to say "no" to patients' demands for easy cures, specialist referrals, sophisticated imaging studies or off-formulary drugs could result in low satis ... Read on »
Improving Patient Satisfaction: Lessons from 18,000 Feet by MKirschMD Posted Sun 26 Aug 2012 6:00am Your call is important to us.  Please listen carefully because our options have changed. Reader query: During your current or any prior lifetime, has any phone menu option ever changed? I have more than once experienced an option not offered on the robotic phone menu option choices - a dead phone line after a 30 minute wait. Have yo ... Read on »
How Useful is Patient Satisfaction Data? by Anthony Cirillo Patient ExpertHealth Maven Posted Mon 09 Nov 2009 10:01pm Exactly how useful is patient satisfaction data, anyway? Read our guest blog on Hospital Impact. Read on »