Philippines As The Center For Call Center - Nike Dunk SB
Posted Feb 25 2013 8:12am
The reason why many companies, such as BDO companies including call centers, chose The Philippines is due to its less expensive operational and labor costs Herve Leger Clothing.According to a study done back in 2007, The Philippines remained as a top BPO destination for the estimated $150-billion business process outsourcing industry due to its less expensive labor cost compared to other countries.
Competitive jobAccording to many experts, call centers are known to provide a very competitive salary than other types of business entities in the Philippines Nike Dunk SB. As a form of BDO company, many call centers in the Philippines such as Sykes, Convergys, People Support, and eTelecare, are known to provide a very competitive salary and incentives.
This is the reason why many Filipinos aim to get hired by these companies and other call center agencies herve leger dresses.Typical process of hiring a call center agentHowever, not all can easily become a call center agent.
Compared to other job interviews, call centers are known for their meticulous interviews and exams Nike Dunk SB. The recruitment process for new call center agents may include (but is not limited to) the following:Phone skill screening: As the industry is mainly providing Live Answering Service and customer relations, the first process that most call centers take is phone screening.
This process involves determining the voice quality over the phone and how the applicant responds to the call.Initial interview: If the applicant succeeds in the phone screening stage, an initial interview would then come next. This process is mostly conducted by the company's HR (human resources) department, or a third-party company, to test the speaking skills, attitude and confidence level. This also involves a short examination.