For years I’ve battled with the customer service department of Kraft Foods trying to figure out if they label for true cross contamination.
Previously, a customer service rep at Kraft told us that they label for cross contamination only if they felt there was a risk.
When I pressed them to define what they felt was a “risk” I couldn’t get a straight answer from them. I heard a lot about Good Manufacturing Procedures and cleaning, but they continued to be ambiguous and finally I gave up.
Personally, I believe that possible cross contamination should be noted on product ingredient labels for foods that are manufactured in a shared facility that manufacture ingredients that are not present in the said ingredient label. (That definition is confusing enough to get me a job with the FDA. It could be the “Objective:” portion of my resume.)
Today I spoke with a customer service rep at Kraft about Philadelphia Cream Cheese Honey Nut. I told them that I was inquiring about this food because I had read the ingredient label and it contained peanut oil.
(As a reference I have added the ingredient list from the Kraft website:
Ingredients: PASTEURIZED NONFAT MILK AND MILKFAT, SUGAR, WHEY, PECANS, WHEY PROTEIN CONCENTRATE, CHEESE CULTURE, SALT, MODIFIED FOOD STARCH, NATURAL FLAVOR, STABILIZERS (XANTHAN AND/OR CAROB BEAN AND/OR GUAR GUMS), PEANUT OIL, SORBIC ACID AS A PRESERVATIVE, VITAMIN A PALMITATE. CONTAINS MILK, PECANS, PEANUTS.
Size: 8 OZ
I stated that my son was allergic to nuts and I asked if the honey nut cream cheese is run on the same line as the other cream cheese?
I was told that if peanuts or tree nuts are included in their products it would be listed in the ingredient line. If any of their cream cheese products are processed on a line or facility (we clarified the word facility and she agreed that “facility” meant the entire manufacturing plant) with nuts Kraft foods would label for this under the ingredients with a “may contain” or “processed on a line” notation. She stated that if any Kraft food products are processed in a facility with nuts it will be listed on the package, according to Kraft’s own labeling policy.
I’m not sure what to believe any more. I liked her answer, but I don’t want to “shop” the customer service department until I hear what I like. I just want...THE TRUTH!
Have you called Kraft and gotten conflicting information? Do you allow your food allergic children to eat Kraft? What has Kraft told you?