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AGENCY INTERVIEWED: _______________________________________Date: _______________ |
| What types of care level do you offer? |
| Medical Home Health Care | Companion Care | |
| Non-Medical Home Health Care | Adult Day Care | |
| Physical Therapy / Rehab | Hospice | |
| |
| Costs: |
| What are your hourly prices for: | | |
| Days? ____________________________________________________________ |
| Nights? ____________________________________________________________ |
| Weekends? ____________________________________________________________ |
| Holidays? ____________________________________________________________ |
| How does the agency handle billing? |
| __________________________________________________________________ |
| _________________________________________________________________ |
| _________________________________________________________________ |
| Is there a sliding fee schedule based on ability to pay?________________________________________________ |
| Is financial assistance available to pay for services?__________________________________________________ |
| |
| AGENCY: |
| Does the agency have any printed brochures describing the services it offers and how much they cost? If so, get one. |
| How long has the agency been serving this community? |
| Is the agency an approved Medicare provider? |
| Are the activities posted? |
| Is the quality of care certified by a national accrediting body? |
| Does the agency have a current license to practice (if required in the state where you live)? |
| Does the agency offer seniors a “Patients’ Bill of Rights” that describes the rights and responsibilities of both the agency and the senior being cared for? |
| Does the agency write a plan of care for the patient, with input from the patient, his or her doctor and family, and update the plan as necessary? |
| Does the care plan outline the patient’s course of treatment, describing the specific tasks to be performed by each caregiver? |
| Does your agency have Professional Liability insurance? |
| What is your agency’s minimum care level requirement? |
| Hours per visit? |
| Visits per week? |
| |
| STAFF: |
| How are agency caregivers hired and trained? |
| What type of employee screening is done? |
| Will the agency provide a list of references for its caregivers? |
| How closely do supervisors oversee care to ensure quality? |
| Will agency caregivers keep family members informed about the kind of care their loved one is getting? |
| Are agency staff members available around the clock, seven days a week, if necessary? |
| Does the agency have a nursing supervisor available to provide on-call assistance 24 hours a day? |
| How does the agency ensure patient confidentiality? |
| Who does the agency call if the home health care worker cannot come when scheduled? |
| What is the procedure for resolving problems when they occur, and who can I call with questions or complaints? |
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| WHERE CAN I LEARN MORE ABOUT HOME HEALTH CARE? |
There are several national organizations that can provide additional consumer information about home health care services. These include
the following: The National Association for Home Care, which can be reached at 202-547-7424 or by visiting its website at www.nahc.org. The postal address is: 228 7th St., SE; Washington, DC 20003 The Visiting Nurse Associations of America, which can be reached at 617-737-3200 or by visiting its website at www.vnaa.org. Thepostal address is: 99 Summer St., Suite 1700; Boston, MA 02110. US Dept of Health and Human Services Administration on Aging, Washington, DC 20201 phone (202) 619-0724 fax (202) 357-3523 Email: aoainfo@aoa.gov Our website at www.aoa.gov |
WHAT TO ASK…
When Interviewing a Home Healthcare Agency
AGENCY INTERVIEWED: _______________________________________
Date: _______________
the following:
The National Association for Home Care,
which can be reached at 202-547-7424
or by visiting its website at www.nahc.org.
The postal address is:
228 7th St., SE;
Washington, DC 20003
The Visiting Nurse Associations of America,
which can be reached at 617-737-3200
or by visiting its website at www.vnaa.org.
Thepostal address is:
99 Summer St., Suite 1700;
Boston, MA 02110.
US Dept of Health and Human Services
Administration on Aging,
Washington, DC 20201
phone (202) 619-0724
fax (202) 357-3523
Email: aoainfo@aoa.gov
Our website at www.aoa.gov
Filed under: retirement, retirement communities, senior living, seniors | Tagged: Companion Care, Home Healthcare Agency, Hospice, Medical Home Health Care, Non-Medical Home Health Car